Refund and Cancellation Policy

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1. Refund Policy

At NutraBoostStore, your satisfaction matters. If your order does not meet expectations, we offer a simple refund process under the terms below:

1.1 Refund Eligibility

  • Products must be returned in unused original condition with complete packaging.
  • Refund requests must be made within 30 days of delivery.
  • Proof of purchase is required.
  • All returns must include a trackable shipment number.

1.2 Non Refundable Items

  • Consumable or perishable goods.
  • Digital items or e-gift cards.
  • Customized or personalized products.
  • Items marked as Final Sale.
  • Items damaged due to misuse or improper handling.

1.3 Refund Process

Refunds are issued within 7 to 10 business days after we receive and inspect your return. Funds are credited to your original payment method and a confirmation email will be sent.

1.4 Fees and Deductions

  • Shipping fees are non refundable unless the product was defective or incorrect.
  • Return shipping costs are the customer’s responsibility unless the issue was caused by us.
  • A restocking fee may apply in select cases and will be communicated beforehand.

2. Cancellation Policy

Orders may be canceled under the conditions below:

2.1 Cancellation Terms

  • Requests must be submitted before processing or shipping begins.
  • Customized products cannot be canceled once production starts.
  • If the order has shipped, it cannot be canceled but may qualify for a return after delivery.

2.2 How to Cancel

To cancel an order, contact us through our Contact Us page. Our team will review your request and guide you through the next steps.

2.3 Cancellation Fees

  • If your order has already shipped, it will be handled as a return request.
  • Return postage applies for cancellations submitted after dispatch.

3. Exchange Policy

If you receive a defective or incorrect item, we will replace it free of charge. Please notify us within 7 days of delivery to request an exchange.

3.1 Exchange Conditions

  • Items must be unused and returned with original packaging.
  • Exchanges depend on product availability.
  • Prepaid return labels are provided for approved exchanges caused by our error.

4. Need Help

For help with refunds, cancellations or exchanges, visit our Contact Us page.